Security Operations & Management

24×7 SOC Outsource

  • May 9, 2025
  • 0

Sherlocked Security – 24×7 SOC Outsource

Always-On Threat Detection, Incident Response & Continuous Monitoring, Managed by Elite Security Analysts

1. Statement of Work (SOW)

Service Name: 24×7 SOC Outsource
Client Type: Enterprises, Financial Institutions, Critical Infrastructure, Healthcare, SaaS Providers
Service Model: Managed Security Service (MSSP) – Fully Outsourced Security Operations Center
Compliance Alignment: NIST 800-53, MITRE ATT&CK®, ISO/IEC 27001, HIPAA, PCI-DSS, SOC 2, GDPR

24×7 SOC Outsource Covers:

  • Real-time monitoring of security logs and alerts
  • Threat detection, triage, and incident response
  • Endpoint, network, and cloud telemetry analysis
  • Integration with existing SIEM/XDR/SOAR tools
  • Incident escalation and containment support
  • Threat intelligence enrichment and correlation
  • Regulatory and compliance-aligned reporting
  • Continuous tuning of detection use cases and rules

2. Our Approach

[Integration & Onboarding] → [Log Ingestion & Baseline] → [Active Monitoring] → [Threat Hunting] → [Incident Handling] → [Post-Incident Review] → [Continuous Improvement]

3. Methodology

  • SOC Onboarding:

    • Understand the client’s environment, risks, and assets.
    • Integrate with client’s SIEM/XDR platform or deploy Sherlocked’s managed stack.
    • Configure log sources, asset groups, escalation matrices, and runbooks.

  • Log & Telemetry Ingestion:

    • Collect security logs from endpoints, firewalls, identity providers, cloud platforms, and SaaS applications.
    • Normalize and enrich data with threat intel, geolocation, and behavioral context.

  • Real-Time Monitoring & Alerting:

    • 24×7 coverage by tiered security analysts (L1–L3).
    • Use correlation rules, anomaly detection, and behavior analytics for threat identification.

  • Incident Response & Escalation:

    • Triage alerts based on severity and business context.
    • Escalate confirmed incidents with detailed playbook-aligned guidance.
    • Collaborate with client IT/security teams for rapid containment and remediation.

  • Threat Hunting & Intelligence:

    • Conduct proactive hunting based on IOCs, TTPs, and threat intel feeds.
    • Identify stealthy or emerging threats bypassing automated controls.

  • Detection Engineering:

    • Customize and fine-tune rules for false positive reduction and emerging threat coverage.
    • Regular threat modeling to adapt to client’s evolving environment.

  • Compliance Reporting:

    • Provide monthly/quarterly reports aligned with audit and compliance needs.
    • Maintain event logs, alert metrics, SLA adherence, and incident summaries.

4. Deliverables to the Client

  1. 24×7 Monitoring Coverage: Around-the-clock threat monitoring across all connected environments.
  2. Incident Reports: Detailed summaries of confirmed incidents, including root cause, impact, and response actions.
  3. Threat Intelligence Briefs: Relevant threat reports customized for your sector and geography.
  4. Security Posture Dashboards: Live dashboards tracking alerts, incidents, asset health, and SOC KPIs.
  5. Compliance-Aligned Logs & Reports: Audit-ready reports for regulators and auditors.
  6. Monthly SOC Performance Review: Operational summary, SLA metrics, tuning improvements, and roadmap alignment.

5. What We Need from You (Client Requirements)

  • Log Source Access: Firewalls, endpoints, servers, AD/LDAP, cloud platforms, SaaS tools
  • Existing Tools: Access or licenses for SIEM/XDR if available, or approval to deploy Sherlocked stack
  • Escalation Matrix: Contact details for incident escalation and approval flow
  • Asset Inventory: High-level overview of critical systems and business functions
  • Security Policies: Relevant incident response playbooks, security policies, and classifications
  • Point of Contact: Internal liaison for operational coordination

6. Tools & Technology Stack

  • SIEM & Log Aggregation:
    • Splunk, Microsoft Sentinel, Elastic Security, QRadar, Graylog, Sherlocked SIEM
  • Endpoint & Detection:
    • CrowdStrike Falcon, SentinelOne, Carbon Black, EDR-integrated alerts
  • SOAR & Playbooks:
    • Cortex XSOAR, Swimlane, Tines, TheHive
  • Threat Intelligence:
    • Recorded Future, VirusTotal Enterprise, AbuseIPDB, OTX, MISP
  • Cloud & SaaS Visibility:
    • AWS CloudTrail, Azure Defender, GCP Security Command Center, Microsoft 365 Defender

7. Engagement Lifecycle

  1. Kickoff & Planning
  2. Tool Integration & Environment Familiarization
  3. Log Source & Telemetry Onboarding
  4. Detection Tuning & Playbook Customization
  5. Live Monitoring Commencement (Go-Live)
  6. Threat Response & Reporting
  7. Monthly Tuning & Performance Review
  8. Annual Threat Simulation / Tabletop Exercise (optional)

8. Why Sherlocked Security?

Feature Sherlocked Advantage
24×7 Tiered Analysts Global SOC team covering L1 to L3 response 24/7/365
Flexible Integration Works with your existing SIEM/XDR or deploys Sherlocked stack
Sector-Aligned Intelligence Curated threat feeds relevant to your industry and region
Detection & Response Tuning Custom playbooks, enriched alerts, and ongoing tuning
Compliance-Ready Generates reporting aligned with ISO, PCI, HIPAA, GDPR, SOC 2

9. Real-World Case Studies

Continuous SOC Support for a Global Manufacturing Firm

Client: A Fortune 500 manufacturing enterprise with global operations.
Challenge: Lack of in-house 24×7 SOC coverage and visibility across hybrid infrastructure.
Solution: Deployed Sherlocked’s hybrid SIEM/XDR stack and onboarded 90+ log sources.
Outcome: Detected and remediated multiple credential-stuffing attempts and lateral movement incidents. Client achieved ISO 27001 certification with audit-ready logs.

Cloud SOC for Fintech SaaS Platform

Client: A fast-growing fintech startup delivering services via AWS and Microsoft 365.
Challenge: Cloud-native stack lacked centralized monitoring and response capabilities.
Solution: Integrated AWS CloudTrail, GuardDuty, Microsoft 365 Defender, and Okta logs into Sherlocked SIEM.
Outcome: Established alerting, detection playbooks, and incident handling processes aligned to SOC 2 controls.

10. SOP – Standard Operating Procedure

  1. Client Onboarding & Tool Access
  2. Log Source Mapping & Configuration
  3. Rule Tuning & Alert Calibration
  4. SOC Operations Commencement
  5. Alert Triage & Incident Escalation
  6. Playbook Execution & Containment Guidance
  7. Incident Documentation & Reporting
  8. Monthly Performance Review & Tuning

11. SOC Service Readiness Checklist

1. Pre-Deployment

  • [ ] Asset and system inventory
  • [ ] List of critical applications
  • [ ] Escalation contacts and IR policy
  • [ ] Existing SIEM/XDR tools and licensing status

2. During Onboarding

  • [ ] Log source integration checklist
  • [ ] Alert testing and validation
  • [ ] Access provisioning for SOC analysts
  • [ ] Alignment of incident response SLAs

3. Post-Go-Live

  • [ ] 24×7 monitoring fully active
  • [ ] Monthly reporting and tuning review
  • [ ] Threat hunting scheduled (optional)
  • [ ] Incident response procedures tested
Threat Hunting Programs
Continuous Vendor Monitoring