Sherlocked Security – 24×7 SOC as a Service

Around-the-clock, expert-driven threat monitoring, detection, and incident response.

1. Statement of Work (SOW)

Service Name: 24×7 Security Operations Center (SOC) as a Service
Client Type: Enterprises of all sizes, especially those with regulatory compliance needs (e.g., PCI-DSS, HIPAA, GDPR)
Service Model: Managed Security Operations with round-the-clock monitoring, alert triage, and incident response
Compliance Alignment: ISO 27001, NIST CSF, SOC 2, PCI DSS, GDPR, HIPAA, CMMC

Scope Includes:

24/7 threat monitoring across all security layers (network, endpoint, cloud)
Real-time alert triage, investigation, and escalation
Incident response and management with predefined playbooks
Threat intelligence integration and advanced analytics
Reporting, threat intelligence feeds, and quarterly assessments
Regular security posture reviews and advisory

2. Our Approach

[Detect] → [Analyze] → [Respond] → [Resolve] → [Report]

Threat Detection: 24×7 monitoring for network, endpoint, cloud, and user behavior anomalies
Alert Triage: Automated and manual analysis for actionable alerts and incidents
Incident Response: Quick containment and mitigation based on predefined playbooks
Threat Intelligence: Continuous integration of global threat feeds and internal telemetry for accurate decision-making
Security Analytics: Advanced analytics, machine learning, and correlation for pattern recognition and threat discovery
Continuous Improvement: Periodic reviews of threats, processes, and technologies to enhance SOC capabilities

3. Methodology

Data Ingestion: Collect logs from network devices, endpoints, cloud, servers, and third-party security solutions
Threat Detection: Use of SIEM (Security Information and Event Management) tools for real-time analysis and alerting
Incident Handling: Triaging, investigation, containment, eradication, and recovery based on established SOPs
Escalation: Defined escalation protocols with clear handoff to higher-level experts if needed
Playbooks: Predefined, customizable playbooks for common attack scenarios like ransomware, DDoS, phishing
Reporting: Executive summaries, detailed incident reports, and compliance-driven reports

4. Deliverables

24/7 Monitoring Coverage: Round-the-clock monitoring across your infrastructure
SIEM Platform Integration: Customizable dashboards for visibility into detected threats
Incident Response Playbooks: Tailored, automated workflows for common incident types
Monthly Security Reports: Executive summary and detailed analysis of incidents, trends, and recommendations
Threat Intelligence Feeds: Regular updates on emerging threats and tactics
Quarterly Security Posture Reviews: Review and recommendations to improve the security posture

5. Client Requirements

Log and Telemetry Access: Connectivity to network devices, endpoints, cloud systems, and third-party tools (via SIEM or direct API)
Predefined Playbooks: Customizable playbooks based on your organization’s risk appetite and incident types
Compliance Data: Information for reporting and aligning with specific compliance frameworks (e.g., GDPR, PCI-DSS)
Escalation Points of Contact: List of personnel for handling critical incidents
Access to Threat Intelligence: Option to share threat intelligence with the SOC for better alerting and response

6. Tooling Stack

SIEM: Splunk, QRadar, LogRhythm, Sumo Logic, ELK
SOAR (Security Orchestration, Automation, and Response): Cortex XSOAR, Swimlane, D3 Security, Rapid7 InsightConnect
Endpoint Detection & Response (EDR): CrowdStrike, SentinelOne, Carbon Black
Network Detection & Response (NDR): Darktrace, Vectra AI, ExtraHop
Threat Intelligence: ThreatConnect, MISP, OpenDXL, IBM X-Force
Security Analytics & Threat Hunting: Exabeam, Sumo Logic, Vectra AI, Palo Alto XSIAM

7. Engagement Lifecycle

Onboarding: Integration with client’s environment and data sources (SIEM, EDR, NDR)
Tuning: Fine-tuning the SOC service with the client’s specific environment and threat landscape
Monitoring: Continuous 24×7 monitoring for incidents, anomalies, and compliance violations
Incident Management: Real-time detection, analysis, and response to incidents
Reporting: Monthly and quarterly reports on security posture, incidents, and trends
Continuous Improvement: Quarterly review of SOC operations, threat intelligence, and incident response performance

8. Why Sherlocked Security?

Feature	Sherlocked Advantage
24/7 Expert Coverage	Always-on security monitoring and incident management by seasoned analysts
Comprehensive SIEM/EDR/NDR Tools	Leveraging industry-leading tools to detect and respond to a wide range of threats
Compliance-Ready	Fully customizable to meet regulatory requirements (GDPR, HIPAA, PCI-DSS, etc.)
Advanced Threat Intelligence	Integration of up-to-the-minute global threat intelligence for proactive defense
Automated Response Playbooks	Automated workflows that help mitigate and remediate incidents in real time
Scalable & Flexible	Easily scale to meet the growing needs of your business with custom configurations

9. Use Cases

Use Case 1: Advanced Persistent Threat (APT) Detection

Telemetry: Multiple failed login attempts followed by privilege escalation and unusual outbound traffic patterns
SOC Response: AI and behavioral analytics trigger an alert for possible APT activity
Incident Handling: Automated containment followed by detailed investigation and eradication of malicious actors
Reporting: Incident report with timeline, tactics, techniques, and procedures (TTPs) used by attackers

Use Case 2: Insider Threat Detection

Telemetry: Sudden access to sensitive files by a user with no prior access to those files
SOC Response: Alert generated based on behavior anomaly and access pattern
Incident Handling: Detailed investigation followed by temporary user account suspension and data protection measures
Reporting: Incident summary, detailed analysis of insider behavior, and corrective actions

10. 24×7 SOC as a Service Readiness & Ops Checklist

Telemetry Readiness

[ ] Access to all network logs (routers, switches, firewalls)
[ ] Endpoint telemetry (EDR logs) for every machine in the environment
[ ] Cloud platform logs (AWS, Azure, Google Cloud)
[ ] User identity data (SSO, Active Directory, Azure AD)
[ ] Application logs (web servers, database servers, SaaS integrations)
[ ] Third-party security tool logs (firewall, IDS/IPS, etc.)
[ ] Access to current threat intelligence sources for SOC integration

Detection & Monitoring

[ ] 24/7 real-time monitoring using SIEM and NDR tools
[ ] Custom detection rules aligned with business operations and threat landscape
[ ] Automated alert triage system with confidence scores
[ ] Regular tuning of detection models based on emerging threats
[ ] Integration of global threat intelligence feeds for more context

Incident Response & Playbooks

[ ] Tailored incident response playbooks for the organization’s needs
[ ] Automated response actions based on defined triggers (e.g., account lockout, data isolation)
[ ] Clear escalation procedures with defined roles and contact points
[ ] Incident classification and prioritization based on severity, impact, and context
[ ] Data exfiltration or ransomware containment strategies

Reporting & Compliance

[ ] Monthly executive-level summary report (including incidents, trends, and recommendations)
[ ] Quarterly review of compliance gaps and mitigation strategies
[ ] SOC performance reports (MTTR, number of incidents, type of incidents)
[ ] Detailed post-incident reports for high-severity incidents
[ ] Adherence to regulatory frameworks (e.g., SOC 2, PCI-DSS, HIPAA)

Continuous Improvement & Security Posture

[ ] Regular review and update of playbooks based on new threats and tactics
[ ] Threat hunting activities based on emerging tactics, techniques, and procedures (TTPs)
[ ] Use of red/blue team exercises to test and improve defenses
[ ] Feedback loop from SOC analysts for improving detection and response capabilities
[ ] Monthly or quarterly reviews of security posture with client stakeholders

24×7 SOC as a Service